Shipping, Taxes & Returns

Last updated: 18 August 2026

Shipping

PURE products are designed by us and may be manufactured and shipped directly from our production partners in Indonesia. Available shipping methods, charges and estimated delivery information are shown at checkout where applicable.

Delivery estimates are not guarantees. Customs processing, carrier disruptions, local holidays and other events outside our reasonable control may cause delays.

Import duties and taxes

International orders may be subject to import duties, VAT, customs charges or carrier fees in the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the customer’s responsibility.

Returns

For eligible distance purchases, you may notify us that you wish to return your order within 14 calendar days after receiving it. Before sending anything back, email hello@iwearpure.com with your order details. We will provide the appropriate return address and instructions.

For an ordinary return of a non-defective item, the customer bears the direct return-shipping cost unless applicable law or our written confirmation requires otherwise.

Returned goods should not be handled beyond what is reasonably necessary to inspect their nature, characteristics and functioning. A reduction in value caused by additional handling may be deducted where permitted by law.

Defective, damaged or incorrect items

If your item arrives defective, damaged or materially different from what you ordered, contact us at hello@iwearpure.com. Where required by applicable consumer law, we will arrange an appropriate remedy without charging you the necessary return-shipping costs.

Refunds

Approved refunds are normally returned to the original payment method. Where a statutory withdrawal right applies, reimbursement will be made within the period required by applicable law. We may wait until the returned goods are received or you provide evidence that they have been sent back where the law allows this.